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Guide · Copywriting

Clinic website copywriting: words to avoid, words that work

Plain-English copywriting rules for Singapore clinic websites: which words break MOH advertising rules, which build trust, and how to rewrite common claims.

Key points
  • Replace adjectives with facts
  • Never promise outcomes
  • Explain, don't sell
  • Write at a reading age patients find easy

Most clinic copy problems come from borrowing the language of beauty marketing. These swaps keep pages persuasive and within the rules.

Words to avoid

  • Best, No. 1, leading, top: superlatives are not allowed in clinic advertising
  • Guaranteed, permanent, painless: promised outcomes
  • Miracle, revolutionary, breakthrough: exaggerated claims
  • Limited time, today only: urgency

Better alternatives

  • “Singapore's best pico laser” → “Pico laser performed by our doctor”
  • “Painless treatment” → “Most patients describe a mild snapping sensation”
  • “Permanent results” → “Results vary; your doctor will discuss what to expect”
  • “Book now, offer ends Sunday” → “Book a consultation to discuss suitability”
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We build clinic websites that follow every point in this guide. Book a free 30-minute consult or see our packages.

What builds trust

Specific facts (session length, downtime, number of sessions), clear risks, doctor credentials and plain language. Write for a patient reading on a phone in a lunch break.

Readability

Short sentences, everyday words and one idea per paragraph. Explain medical terms the first time you use them.

See the full rules in our MOH guide.

Questions

Can I say my clinic is “trusted”?

Avoid unverifiable claims. Show why patients can trust you instead: credentials, licence details and clear information.

Is it okay to describe a treatment as “safe”?

Explain safety factually, including risks and side effects, rather than calling a treatment safe outright.

Related guides

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