Every message that says “Do you have a slot on Saturday?” is a booking that could have happened while you slept. Online booking fills gaps in the diary and frees your team from the phone.
Choosing a booking system
Popular options for spas, salons and studios include Fresha, Vagaro, Mindbody, SimplyBook.me and Setmore. Compare them on:
- Fees per booking or per staff member
- Deposits and card-on-file
- Staff rosters and room or equipment scheduling
- Packages, memberships and class passes
- Reminders by SMS, email or WhatsApp
- How well it embeds on your own website
Where booking belongs on your site
- A “Book” button in the header on every page
- A booking link on every service page, preselecting that service
- A sticky button on mobile
- Booking inside the gift voucher flow
We build clinic websites that follow every point in this guide. Send us your requirements or see our packages.
Reducing no-shows
- Take a deposit for treatments over an hour or for new clients
- Send reminders 24 hours and 2 hours before
- Make rescheduling easy, so people move rather than miss
- State your cancellation policy at booking, not afterwards
WhatsApp still matters
Many Singapore clients still prefer to ask a question first. Keep a WhatsApp button for questions, and reply with a booking link rather than taking bookings by chat. Our WhatsApp guide covers templates and response times.
Booking from Google
Some booking systems connect to Google so people can book straight from your Business Profile. If yours does, switch it on, and keep services and prices in sync.